Service Management CRM
ID&COM
Specialized CRM system for managing service requests and tickets, developed for ID&COM company specializing in computer, monitor, printer, and hardware servicing. The system enables efficient tracking of malfunctions, service orders, and complete workflow from intake to problem resolution.
CLIENT
ID&COM
YEAR
2025
SERVICES
The challenge.
ID&COM faced the challenge of managing a large number of daily service requests, requiring a centralized system for tracking tickets, malfunction history, assigned technicians, repair status, and client communication - all in one place with quick search and reporting capabilities.
Our solution.
We developed a fully customized CRM system using React for responsive and intuitive frontend, Node.js and Express for backend with real processes, MongoDB for flexible database, with design created in Figma enabling quick ticket entry. The system includes a dashboard with statistics, notification system, repair status tracking, parts inventory, and automatic report generation.
TECHNOLOGY STACK
Impact & results.
Faster ticket resolution
Better service work organization
Monthly tickets
NEXT PROJECT
Propus
Web Development
Let's talk
Let's worktogether
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